Help Center

Question 1

What are the standard shipping rates?

Accepted Answer

Standard shipping is FREE on all orders over $35. Orders under $35 ship for a flat rate of $4.99. Expedited 2-day shipping is available for $9.99 on most items.

Question 2

How long does standard shipping take?

Accepted Answer

Standard shipping typically takes 5–8 business days. Expedited shipping arrives within 2 business days when ordered before 2 PM EST on weekdays.

Question 3

Do you ship internationally?

Accepted Answer

Currently we ship within the contiguous United States only. We are working on expanding to Canada and other regions — stay tuned for updates.

Question 4

Can I track my order?

Accepted Answer

Yes! Once your order ships, you will receive a confirmation email with a tracking number. You can track your package directly on the carrier's website or through your PORLUNC account.

Question 5

What carriers do you use?

Accepted Answer

We ship via UPS, FedEx, and USPS depending on your location and the size of your order. The carrier is selected automatically to ensure the fastest and most reliable delivery.

Question 6

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in resalable condition. Sale items and seasonal décor marked 'Final Sale' are not eligible for return.

Question 7

How do I start a return?

Accepted Answer

Log in to your PORLUNC account, go to Your Orders, select the item you wish to return, and click 'Return or Replace Items'. Follow the on-screen instructions to print a prepaid return label.

Question 8

How long does a refund take?

Accepted Answer

Once we receive and inspect your return, refunds are processed within 3–5 business days. The credit will appear on your original payment method within 5–10 business days depending on your bank.

Question 9

My item arrived damaged. What should I do?

Accepted Answer

We are sorry to hear that! Please contact us within 7 days of delivery with photos of the damage. We will send a replacement at no cost or issue a full refund — whichever you prefer.

Question 10

Can I exchange an item for a different size or color?

Accepted Answer

Yes. Start a return for the original item and place a new order for the size or variant you need. If the price difference is in your favor, we will refund the difference automatically.

Question 11

How do I check my order status?

Accepted Answer

Sign in to your account and visit the 'Your Orders' page to see real-time status updates for all your purchases, including processing, shipped, and delivered milestones.

Question 12

Can I cancel or modify my order?

Accepted Answer

Orders can be cancelled or modified within 1 hour of placement. After that, the order enters our fulfillment process and cannot be changed. Contact customer service immediately if you need to make a change.

Question 13

I placed an order but did not receive a confirmation email.

Accepted Answer

Check your spam or junk folder first. If it is not there, verify the email address on your account is correct. You can also view your order history by logging in — your order will appear there even without the email.

Question 14

Can I reorder a previous purchase?

Accepted Answer

Yes! Go to Your Orders, find the item you want to reorder, and click 'Buy Again'. The item will be added to your cart with the same specifications as your original purchase.

Question 15

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.

Question 16

How do I contact PORLUNC customer service?

Accepted Answer

You can reach us by email at support@porlunc.com (response within 24 hours), or use the live chat widget on our website (available Monday–Friday, 9 AM–6 PM EST).

Question 17

Do you offer assembly instructions for your products?

Accepted Answer

Yes. Every product ships with a printed assembly guide. You can also download PDF instructions from the product page on our website, or watch our step-by-step video tutorials on YouTube.

Question 18

Are your products covered by a warranty?

Accepted Answer

All PORLUNC products come with a 1-year limited warranty against manufacturing defects. Damage caused by misuse, improper assembly, or normal wear and tear is not covered. Contact us to file a warranty claim.

Question 19

I received the wrong item. What should I do?

Accepted Answer

We apologize for the mix-up! Contact us within 7 days of delivery with your order number and a photo of the item you received. We will ship the correct item immediately at no charge.

Question 20

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes, we offer discounted pricing for orders of 10 or more units of the same product. Please email wholesale@porlunc.com with your business details and the items you are interested in.

Shipping Rates & Policies

Returns & Replacements

Your Orders

Customer Service